vinowin

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Vinowin was started as a pilot in the Chennai. we provides services such as
registration of birth and death certificates, registration of vehicles and learners’ driving licenses.
After a successful pilot,vinowin is a tool to bridge the digital divide and has used Information and Communications
Technology (ICT) for providing access to various government services. The Project uses the opportunities
that the ICT offers in empowering the citizens. It offers a wide range of services from the issuance of
various certificates to getting information about various programmes and also networking citizens and
allowing them the flexibility and convenience of mutually beneficial transactions. It also allows access to
hitherto marginalised communities and helps in bridging the existing information gaps. It is, therefore, a
step towards digital unite. It provides the citizens with a clean, transparent, efficient, effective and
hassle-free administrative system through state-of-art electronic technology. It is a one-stop-shop for a
range of citizen-friendly systems.
Vinowin is probably one of the best examples of e-Government project in India. The eSeva center is a
one-stop-shop for more than 150* Government-to-Citizens (G2C) and Business-to-Citizen (B2C) services
including payment of utility bills; getting birth and death certificates, vehicle permits, driving licenses;
transport department services etc. Before the launch of the eSeva project, these services were available
at separate offices and were normally time-consuming for citizens. Citizens had to approach each and
every department and processing was slow.vinowin breaks down obsolete structures

and the "silo" thinking that has long characterized the
way government operates (departments working independently to meet their own goals instead of
together to co-ordinate customer interfaces and services). e-Seva is an integrated approach to deliver
G2C and Business-to-Citizens through the use of ICT .The watchwords of this e-Governance project are
efficiency, reliability, transparency and scalability which are possible through GPR and change
management. The uniqueness of eSeva has also been acknowledged by the World Bank and has cite vinowin

as one of the best eGovernance practices in the “Government World”.